FAQs
FAQS
Frequently Asked Questions
We've compiled answers to some of the most common questions about our OVYA HOME products and services. If your question needs to be listed here, please visit our contact page and contact us.
GENERAL
Where can I buy OVYA HOME products?
Our exclusive OVYA HOME products, including a limited series, are in our online store.
What are the benefits of choosing Ovaya HOME?
When you choose OVYA HOME, you decorate your home with unique, handcrafted pieces made from natural marble, created to last. Our professional team supports you throughout the entire process.
Where do we make OVYA HOME products?
We proudly craft all our products in India.
What materials do we use?
We primarily use marble, which is sourced in various types. We also work with woods like oak, walnut, ash, and ebony, as well as metals like steel, stainless steel, and brass.
Where are our headquarters and production facilities located?
Our headquarters and production facilities are in India.
How long do we take to respond to requests?
We usually respond within 48 hours. During holidays, our responses may take longer. It may take longer than 48 hours for bespoke and customized requests.
CUSTOMIZE
Do we make customized pieces?
Yes, we create customized pieces upon request and evaluation by our design team.
Do we have a minimum order?
No, we do not require a minimum order.
Can you choose any RAL color?
While we offer a great range of finishes and materials, we can also check with our suppliers to meet specific color requests.
Can you have different finishes?
Yes, available finishes are listed on each product page.
SHIPPING & DELIVERY
How do we calculate shipping costs?
We base shipping costs on your order's size, weight, and destination. For more details, please get in touch with us.
Do we offer free shipping?
Currently, we do not offer free shipping.
What packing materials do we use?
We use wood boxes and polyethylene foam to ensure our products' best quality and protection.
When will you receive your order?
Our lead time ranges from 6 to 10 weeks.
Do we provide installation instructions?
Yes, we include all the necessary installation instructions in your package.
What is the difference between "order date" and "ship date"?
The order date is when you place your order. The ship date is when we dispatch your order.
Can you change your shipping address after dispatch?
You can change your shipping address by contacting the shipping company.
Will you receive all items in your order at the same time?
Yes, we ship items ordered together at the same time.
What happens if you are off-site when the parcel arrives?
If you are unavailable, we will contact the second person you provided.
What should you do if products arrive damaged?
Contact the delivering carrier immediately to file a claim. Notify OVYA HOME within 48 hours of receipt, providing photographic evidence of the damage.
How can you clean your product?
Visit our Clean & Care page for detailed cleaning instructions.
How long do our product warranties last?
We offer a 2-year warranty, provided you use and maintain the products correctly.
ORDERS
What is the status of your order? How do you track it?
You'll receive email updates on your order status. At dispatch, we will give you a tracking code.
Do we offer trade conditions?
Yes, contact our sales team with your company details for information on trade conditions.
When does the production of your order start?
Production starts once we receive and confirm the full payment.
Do you need to open a trade account?
We register accounts after issuing the first proforma. We require valid company details.
Do we keep your personal information private?
Yes, OVYA HOME guarantees the privacy of your personal information.
Need more help? Contact us.(Direct link to contact us page)